Every request logged, tracked and resolved.
A helpdesk where IT requests are logged, assigned and tracked in one place until they're resolved.
IT support
The challenge
Support requests arrive by email, phone and chat, get lost between people and nobody can see what's still open.
What we did
IDT set up a helpdesk that brings every request into one queue, with assignment, status tracking and reporting.
What's inside
The result
Requests stop getting lost, and everyone can see what's open.
Services
Want something like Helpdesk? Let's talk about it.
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